Refund policy

LC7 Living Return and Refund Policy

Last Updated: 24 February 2026

1. Introduction

At LC7 Living, we want you to love your beauty products as much as we do. However, we understand that sometimes a product may not be right for you. This policy outlines your rights and our obligations regarding returns and refunds.

Please read this policy carefully before making a purchase.

2. Contact Information

For all returns and refund inquiries, please contact us at:

  • Email:nomzamoinnocentia232@gmail.com

  • Phone: +27 (82) 550-3785

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (SAST)

3. Change of Mind / Buyer's Remorse

We want you to be completely satisfied with your purchase. If you change your mind about a product, you may return it under the following conditions:

  • Timeframe: You have 7 calendar daysfrom the date of delivery to notify us of your intention to return the item.

  • Condition: The item must be unopened, unused, and in its original packaging with all seals and labels intact. We cannot accept returns of opened beauty products for hygiene reasons.

  • Return Shipping Cost: The cost of returning the item to LC7 Living is the responsibility of the customer.

  • Refund: Once we receive and inspect the returned item, we will process a refund to your original payment method. Please note that the original shipping fee (if any) is non-refundable.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please follow these steps:

  • Inspection: Please inspect your package upon delivery.

  • Reporting: You must report any damages or defects to us within 48 hours of delivery.

  • Evidence: Please email us at nomzamoinnocentia232@gmail.comwith:

    • Your order number

    • A clear photo of the damaged or defective product

    • A photo of the packaging showing any visible damage

  • Resolution: Once we have reviewed the evidence, we will offer one of the following:

    • Full Refund: Including the original shipping cost.

    • Replacement: We will send you a new product at no additional cost to you.

    • Return Shipping: LC7 Living will cover the cost of return shipping for damaged or defective items.

5. Incorrect Items Received

If you receive an item that is different from what you ordered, please contact us immediately within 48 hours of delivery.

  • Correction: We will arrange for the correct item to be sent to you at no additional cost.

  • Return: We will provide instructions for returning the incorrect item, with the return shipping cost covered by LC7 Living.

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Products that have been opened or used

  • Products with broken seals

  • Products that are returned more than 7 days after delivery

  • Sale items or items purchased with a discount code (unless damaged or defective)

  • Free gifts or promotional items

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approval: If your return is approved, we will process a refund to your original payment method (Yoco).

  • Timing: Refunds typically take 5–10 business days to reflect in your account, depending on your bank or card issuer.

  • Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition (e.g., damaged packaging not reported within 48 hours).

8. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at nomzamoinnocentia232@gmail.com with your order number and reason for return.

  2. Wait for our Return Authorization and instructions. Do not send items back without prior authorization.

  3. Pack the item securely in its original packaging.

  4. Ship the item to the address provided in our return instructions. (Please obtain a tracking number as proof of return).

9. Courier Instructions for Returns

  • For Change of Mind: You may use any courier of your choice, but we recommend The Courier Guy or Paxi for reliability. Return shipping costs are your responsibility.

  • For Damaged/Defective Items: We will provide you with a shipping label or arrange for collection at no cost to you.

10. Cancellations

  • Before Shipping: If you wish to cancel your order before it has been shipped, please contact us immediately. If we are able to cancel the order, a full refund will be issued.

  • After Shipping: Once the order has been handed over to the courier, it cannot be cancelled. Please follow the return process above once you receive the item.

Thank you for shopping with LC7 Living. We appreciate your trust in us!